Tom Reeve Academic Surgical Clinic · St Leonards
Referrals
This page is for GPs, specialists, receptionists and practice managers. It covers the preferred referral channels, what to attach, how urgency is handled, and what happens after the rooms receive your paperwork.
| Channel | Details | Best for |
|---|---|---|
| Email (preferred) | info@hughmedical.com | Letters, PDFs, imaging and pathology packs |
| Fax | 02 9438 2278 | Paper referrals when email is not practical |
| Phone | 02 9438 2277Ask for Nicola | Urgent triage, confirmation of receipt, clinical call-backs |
| Clinic | Tom Reeve Academic Surgical Clinic, Ground Floor North, Kolling Building, 10 Westbourne Street, St Leonards NSW 2065 | Patient attendance (not walk-in referrals) |
Suggested email subject: Referral - [Patient surname] - [Urgency: routine / soon / urgent]. Tell the patient the rooms will call them to book; they do not need to chase unless they have not heard within a few business days.
| Stage | Action |
|---|---|
| 1. Send | Email or fax referral with imaging and pathology |
| 2. Triage | Rooms confirm receipt and prioritise by clinical urgency |
| 3. Book | Patient contacted directly for consultation time |
| 4. Consult | Assessment at Tom Reeve Academic Surgical Clinic; plan written to referrer |
| 5. Operate (if indicated) | RNSH public or North Shore Private |
Rooms (business hours): 02 9438 2277.
Email is preferred: send the signed referral letter plus imaging and pathology attachments to info@hughmedical.com. Fax 02 9438 2278 is also accepted. Call 02 9438 2277 if the case is urgent or you need confirmation that the package arrived.
During business hours, call 02 9438 2277 and ask for Nicola in the rooms. She can triage urgency and arrange for Professor Hugh to return the call when needed.
The rooms confirm receipt, triage by urgency, and contact the patient to arrange a consultation at the Tom Reeve Academic Surgical Clinic. Incomplete imaging is the most common reason booking is delayed.
Yes. A current GP or specialist referral is required for most appointments so Medicare rebates can apply. Reception teams should check the referral is in date before the patient attends.
Public patients at Royal North Shore Hospital; privately insured patients at North Shore Private Hospital. Consultations are at the Tom Reeve Academic Surgical Clinic, Kolling Building, St Leonards.